Managing the 'Waiting for Capture' Orders

For the orders placed in the 'Waiting for Capture' list the transaction was performed by the Preauth-Capture scheme. In other words, the transaction has started, however the needed amount was not withdrawn from a credit card but it was reserved. To capture the funds, the additional authorization is required.

The list of 'Waiting for Capture' displays the following:

• ID. The document numeric identifier assigned automatically during creation;
• Type. Document type. In general, not only Orders can be processed recurrently. This can be also Invoices generated in accordance with paid renewal Orders from Resellers customers;
• Account Name. The name of an Account a document was issued for;
• Balance. The unpaid part of an Order. Normally, the Order total sum;
• Document Date. The date an Order was placed;
• Card Number. The hidden number of Credit card intended to be used for payment;
• Tries. The number of trials to perform transaction;
• Doc. type. The type of Order. Recurring - renewal Orders for existing Subscriptions, New Order - an Order for new services (new subscription).

To disable an Order or view properties, click on its ID.

Order properties include the following data:

• General info about a document: ID, type (Order or Invoice), Account name (click to drill to Account profile), Created by (the name of a User, i.e. Account owner) who placed an Order, transaction type (Recurring - renewal Order, New Order - new services were ordered), Tries count (the number of failed transactions trials), Last transaction log ID (click to view the transaction log for last failed trial). Note that if the name of Account owner differs from the cardholder name, it will be highlighted by red.
• Transaction details: this is the transaction log.
• Credit Card Properties: the full credit-card number (if secret key exists in Parallels Business Automation - Standard), expiration date, cardholder name (again, if the name of Account owner differs from the cardholder name, it will be highlighted by red), credit card status (you can change it by clicking on Credit Card Properties link to view more details or change credit card status), customer IP (if indicated, you can perform WHOIS database search - to this effect, click on whois link), and credit card status.
• Fraud Screening. Possible output from Parallels Business Automation - Standard Fraud Protection.
• Account Details. The full Account profile. You can drill to Account details by clicking on its name.
• Document details. Due date, balance, and status (Open, Complete, etc.), and itemization of the services ordered.

The buttons below an Order details serve for the following:

• Cancel. Get back to the list of pending documents.
• Capture. Authorize funds capture, i.e., allow finalizing the transaction.
• Revert. Release the reserved amount, i.e., cancel the transaction.

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